Under the directive and mandates of the New Zealand Government, Heliworks Queenstown is considered a ‘close contact’ business. We are following recommendations from government officials to keep our staff and customers safe.
Please read below to find out what our current Covid-19 requirements are.
If you are feeling unwell or displaying flu-like symptoms, please cancel or reschedule your flight.
Do you have a COVID-19 Policy?
Yes, in line with New Zealand’s COVID-19 Protection Framework (Traffic Light System), we have a COVID-19 Policy in place.
Do I need to be vaccinated to travel?
As of 5th April 2022, customers no longer need to be vaccinated to travel with us.
Are your staff vaccinated?
All of our staff are fully vaccinated in line with government requirements.
Do I have to wear a face covering?
Masks are required when our region is at Orange or Red. All of New Zealand is now at Orange.
How often are you cleaning and sanitising?
We continue to deep clean all of our helicopters, customer and staff vehicles and check-in areas daily. Hand sanitiser is available for all passengers at our check-in area and in our vehicles and helicopters.
What is your COVID-19 cancellation policy?
A minimum of 24 hours notice is required if you choose to cancel your booking. Any cancellations made with less than 24 hours notice will incur a 50% fee. If passengers ‘no-show’ for a flight, 100% of the fare will apply. If we have to cancel your flight due to bad weather, no fees are incurred.