Heliworks Queenstown Terms & Conditions

Aviation Risk Disclosure

Aviation is one of the most thrilling and awe-inspiring ways to explore New Zealand, but with any high-adventure activity, there’s always an element of risk. At Heliworks Queenstown, we take that seriously.

Safety is at the heart of everything we do. Our team is responsible for ensuring a secure and seamless experience, and you play an important role too. It’s our job to keep you safe, and it’s your responsibility to follow instructions and help look after yourself and those around you.

We operate in some of the most varied and remote environments in the country, each with its own unique terrain and weather patterns. Our safety briefings are based on years of experience and a deep understanding of the regions we fly in.

Heliworks is fully compliant with New Zealand’s aviation regulations, which align with globally recognised standards. Our Safety Management System is formally assessed and approved by the New Zealand Civil Aviation Authority.

Our helicopters are maintained to the highest standards of airworthiness. Every member of our team is trained and authorised to deliver our services. We’re also committed to ensuring you understand any risks involved in your chosen experience.

Please pay close attention to all safety briefings and instructions, and don’t hesitate to ask our team if you’re unsure about anything.

Our safety culture is built on experience, communication, and care—led by a dedicated team of pilots, managers and support staff who all share one mission: getting you home safely, with a smile.

Bookings

• We recommend booking in advance via our online booking calendar.

• For the purpose of aircraft weight and balance and in accordance with the Civil Aviation Authority rules and regulations, we require all passenger weights at the time of booking. Once we have received and reviewed this information we will be able to confirm the booking.

• Our booking system will ask for your credit card details, which are securely stored to confirm your booking, however we will not charge your card until the day of your booking.

• Please note a surcharge will be incurred for credit and contactless payments.

Your flight

• You will need to contact us one hour prior to your departure time for a weather check.

• All scenic flights require a minimum number of passengers. For operational efficiency, we may upgrade passengers or combine flights when necessary.

• Flights operate on demand and are subject to availability.

• All departures leave from our Heliworks Queenstown base in Frankton.

• Advertised flight durations, time away, and landing times are approximate. Weather conditions may affect flight paths or landing locations, which may be adjusted at the pilot’s discretion for safety and experience.

Pricing

• Prices are reviewed and updated annually from 1 October. To check the most accurate rate, simply select your preferred travel date in our booking system or head to the pricing section for full details.

• All prices are listed in New Zealand Dollars (NZD) and include GST.

• While pricing may change at any time without notice, we guarantee that confirmed advance bookings will be honoured at the quoted rate.

Payments

• We accept EFTPOS, Visa, Mastercard and cash. Please note a surcharge will be incurred for credit and contactless payments.

Cancellations

• Any cancellations made within 24 hours of departure will incur a 50% cancellation fee. If passengers ‘no-show’ for a flight, 100% of the fare will apply. If we cannot operate due to weather and as a result, passengers are unable to fly, no cancellation fees will apply.

Marketing and Media Consent

By booking with Heliworks Queenstown, you acknowledge that photos and videos may be captured during your experience.

On arrival, you will be asked to confirm whether you consent to being included in any marketing or promotional content.

☐ Yes – I consent to photos and/or videos of me being used for marketing purposes
☐ No – I do not consent to photos and/or videos of me being used for marketing purposes

If you select “No”, we will take reasonable steps to avoid including you in marketing content, however incidental inclusion in group or wide-angle shots may still occur.