FAQ’s

No, we don’t, but we ask that you speak with your GP before any helicopter flight for infants under 1 year old, as sometimes the altitude/elevation can affect very young ears.

We offer complimentary transfers to and from our base for guests staying in central Queenstown accommodation. We also have a convenient pick-up point on Camp Street in central Queenstown.

Our Milford Fly-Cruise-Fly is the only scenic helicopter flight with a set departure time, which varies depending on the season. When you enquire, we’ll let you know the available flight times for all our helicopter tours.

On our standard scenic flights, you typically have 10-15 minutes at each landing site. All helicopter landings are dependent on weather conditions.

All prices detailed on our website are in NZD and include GST.

As all flights are subject to weather on the day, full payment is only taken when you check in for your flight. We do however need to have credit card details at the time of booking to secure your booking.

If we’re unable to fly due to poor weather conditions, there will be no charge—and we’ll do our best to reschedule your scenic flight for the next available day. For cancellations made within 24 hours of your departure time, a 50% cancellation fee will apply, along with a 2% credit card transaction fee. No-shows or cancellations without notice will be charged the full fare, plus a 2% transaction fee.

We will make a weather call to all clients on the day of their flight. Should the weather dictate that we are unable to complete your chosen trip, we will offer to take you on an alternative flight if it is suitable or move your booking to the next available day and time.

All standard scenic helicopter flights listed on our website are shared experiences and open to the public, with bookings combined as they come in. If you’d prefer a private helicopter tour, just let us know—these can be arranged for an additional fee.

It will depend on how many people are on your helicopter flight. We encourage all clients to swap seats after the landings so everyone gets a chance at a window seat and a different perspective.

All seating is subject to the helicopter's weight and balance. When weights are advised and a seat preference is also advised, we will confirm if possible at that time.

Our picnic is an antipasto platter with a selection of meats, cheese, dips, crackers, fruit and sweet treats.

We can accommodate most dietary requirements. However, if you have a severe food allergy, we recommend that you organise your own picnic to accommodate that person. We cannot guarantee that certain foods will not come into contact with your picnic platter while it is being made. We would also ask you to carry an EpiPen if you have a severe food allergy.

Yes, we welcome guests with limited mobility or who use a wheelchair. We have custom-designed, aviation-compatible wheelchairs available to help with safe boarding and disembarking. Our team is trained to assist and will work with you to make sure you have a comfortable experience.

Simply contact our team when booking or as early as possible. We’ll discuss your needs and help plan the best experience from check-in to landing. We’re always learning and open to feedback on how we can improve accessibility across our helicopter experiences.